SaaSquatch

Technical Writing

Before we had any formal technical writers at SaaSquatch, a B2B affiliate software startup, I created and maintained company-wide technical process, product and installation documentation. Using Contentful and a bit of cobbled together code, I overhauled our public knowledge base with a focus on accuracy, client accessibility, increased internal ease of upkeep, and future extensibility.

While the following samples are quite dated before I refined my voice in an official technical writing role, I’ve included them for completion and progression value:

SaaSquatch Integrations

During my tenure at SaaSquatch, I became the company Subject Matter Expert for many of our custom integrations, including our integration for Salesforce which I helped develop.

Please note that these guides were written between 2018 – 2022, and as such, the archived documentation below may not reflect the current functionality of the third-party software.

Before I worked at SaaSquatch, I had never used Salesforce (SFDC). Very quickly after onboarding, I helped develop our SFDC integration during my time as a Solutions Architect as part of custom work for a client.

Below are a few samples of the guides I produced to assist with custom implementations utilizing our SFDC integration:

Below are a few samples of the guides I produced to assist with custom payment provider and rewards integrations, written based on provided Cucumber specs and several independent UATs I performed in order to understand the features fully:

SaaSquatch JavaScript SDK

As a Solutions Architect, I acted as the primary technical contact for both installations of the SaaSquatch product suite and our many APIs and SDKs, including squatch.JS.

Below are a few samples of the guides I was involved heavily in writing, editing and reviewing for accuracy. The following guides were composed based on our SDK reference or provided Cucumber specs, as well as several independent UATs I performed in order to understand the features fully:

SaaSquatch User Guides

While I served no formal technical writing role while at SaaSquatch, a core facet of my work was my focus on improving user content for both customers and colleagues.

Below are a few samples of the core software feature documentation guides I produced to instruct customers before I held any formal technical writing or content role: